Widerrufsrecht
This Return and Refund Policy explains the procedures applying to cancellations, statutory withdrawals, returns, refunds, damaged products, incorrect products and products that do not conform to the applicable sales contract.
This Policy applies to purchases made through bridelily.shop.
For assistance, contact:
Email: info@bridelily.shop
Nothing in this Policy excludes or restricts mandatory consumer rights under German or European Union law.
14-Day Statutory Right of Withdrawal
Where the statutory right of withdrawal applies, consumers generally have 14 days to withdraw from an eligible distance sales contract without providing a reason.
For an ordinary purchase of goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods. German BGB §§355–356 govern the applicable statutory period and commencement rules.
If multiple goods forming part of a single order are delivered separately, the statutory period may begin upon receipt of the last eligible item as provided by applicable law.
How to Exercise the Right of Withdrawal
To exercise a statutory right of withdrawal, the customer must communicate a clear statement expressing the decision to withdraw from the contract before the applicable withdrawal period expires.
Customers may contact:
Email: info@bridelily.shop
The customer should provide sufficient information for us to identify the order, such as:
- Customer name;
- Order number;
- Email address associated with the order;
- Product or products concerned; and
- A clear statement that the customer wishes to withdraw from the contract.
No explanation for the withdrawal is required where the statutory withdrawal right applies.
Electronic Withdrawal Function
Where German law requires an electronic withdrawal function for a contract concluded through our online interface, bridelily.shop will provide the required electronic withdrawal functionality.
The function is intended to enable eligible consumers to submit an electronic withdrawal declaration and receive confirmation on a durable medium as required by applicable law.
Use of the electronic withdrawal function does not prevent customers from using another legally valid method of exercising a statutory withdrawal right.
Returning Goods After Withdrawal
After communicating a valid withdrawal, customers must return eligible goods without undue delay and within the period required by applicable law.
Unless we have expressly agreed to collect the product, the customer is responsible for arranging the physical return according to the return instructions supplied by customer service.
Customers should contact info@bridelily.shop before sending a return so that we can provide the appropriate return instructions and identify the return correctly.
Customers should not return merchandise to an address appearing on a parcel, shipping label or carrier documentation unless our customer-service team has confirmed that the address is an authorized return destination.
Condition of Returned Products
Consumers are permitted to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where a consumer handles goods beyond what would normally be necessary for such inspection and that handling causes a reduction in value, the consumer may be responsible for the resulting diminished value to the extent permitted by law.
Whenever reasonably possible, returned products should include their original accessories, documentation and packaging.
The absence of original packaging does not by itself remove statutory rights where such rights apply.
Return Shipping Costs
For an ordinary statutory withdrawal involving a non-defective product, the consumer may be responsible for the direct cost of returning the goods where the customer was properly informed of this responsibility before the contract was concluded, as permitted by German law.
Where a product is defective, damaged, incorrect or otherwise legally non-conforming, return costs will be handled in accordance with mandatory consumer law and the remedy applicable to the case.
Refunds Following a Valid Withdrawal
When a valid statutory withdrawal applies, eligible payments will be reimbursed within the timeframe required by applicable law.
The refund includes qualifying standard delivery charges originally paid by the customer. Because bridelily.shop currently provides free standard shipping on all orders, there is normally no standard outbound shipping charge to refund.
Additional delivery costs arising because the customer expressly selected a delivery method more expensive than the least expensive standard delivery method offered by us are not required to be reimbursed to the extent permitted by law.
Refunds following a statutory withdrawal will ordinarily be made using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional cost to the consumer.
Where legally permitted, we may withhold reimbursement until we receive the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first.
Refund Processing
Once a refund has been issued by us, the time required for the amount to appear in the customer's account may depend on the customer's bank, card issuer, payment provider or other financial institution.
Processing times controlled by financial institutions are outside our direct control.
Damaged Products
If a product arrives damaged, contact us as soon as reasonably possible at:
Please provide the order number and information reasonably necessary to assess the issue.
We may request photographs showing:
- The damaged product;
- The affected area;
- The packaging; and
- The shipping label.
Such documentation may assist us in determining an appropriate remedy and in making any claim against a carrier or fulfilment provider.
Incorrect Products
If you receive a product different from what you ordered, contact info@bridelily.shop.
Do not dispose of or materially alter the incorrect product before receiving instructions from us unless necessary for safety reasons.
Where we confirm that an incorrect product was supplied, we will provide an appropriate remedy consistent with applicable law.
Faulty or Non-Conforming Products
Statutory rights relating to defective or non-conforming goods operate independently from the 14-day withdrawal right.
Consumers in the EU benefit from mandatory legal remedies for goods that do not conform to the sales contract, including the statutory framework implementing the EU rules concerning conformity of goods.
The EU framework provides seller liability for qualifying lack of conformity that becomes apparent within at least two years from delivery, subject to applicable national rules and circumstances.
Nothing in this Return and Refund Policy reduces those statutory rights.
Products Excluded From the Statutory Withdrawal Right
German law provides specific exceptions to the ordinary right of withdrawal.
Depending on the circumstances, the statutory withdrawal right may not apply, among other cases, to:
- Goods made according to the customer's individual specifications or clearly personalized for the customer;
- Certain goods liable to deteriorate or expire rapidly;
- Certain sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed; and
- Other products or contracts legally excluded from the statutory withdrawal regime.
These exceptions are applied only where legally applicable.
A product is not automatically excluded merely because we describe it as a final-sale product if mandatory law provides the customer with a right that cannot be waived.
Customized and Personalized Products
Where a product is manufactured specifically according to a customer's individual selection, measurements, personalization or other customer-specific instructions, the statutory withdrawal right may be excluded where the legal requirements for the personalized-goods exception are satisfied.
This does not remove statutory remedies where the customized product is defective, damaged, incorrect or does not conform to what was agreed.
Hygiene-Sealed Products
Where legally applicable, sealed products that are unsuitable for return for genuine health-protection or hygiene reasons may lose eligibility for statutory withdrawal once the relevant seal has been removed after delivery.
This exclusion is not intended to apply more broadly than permitted by law.
Order Cancellations Before Shipment
If you wish to cancel an order before shipment, contact:
We will make reasonable efforts to accommodate the request.
However, submitting a cancellation request does not guarantee that an order can be intercepted before it enters fulfilment or shipment.
This voluntary pre-shipment cancellation process does not affect statutory withdrawal rights that may apply after delivery.
Refused and Unclaimed Deliveries
Simply refusing delivery or failing to collect a parcel does not necessarily constitute a legally effective declaration of withdrawal.
Customers who wish to withdraw should clearly communicate their decision using an accepted withdrawal method.
Lost Returns
Customers should retain evidence of return shipment until the return has been resolved.
Where the customer bears responsibility for arranging a return, using a traceable shipping method may help establish that the goods were sent within the required period.
Refund Abuse and Fraud
We may investigate reasonable evidence of return fraud, altered merchandise, substitution of products, falsified shipping information or other abusive conduct.
Nothing in this section permits us to deny a consumer remedy that is required by mandatory law.
Contact
For cancellations, withdrawals, returns, refunds or product problems:
bridelily.shop
Email: info@bridelily.shop
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