Versand
This Shipping Policy explains the shipping and delivery practices applicable to eligible orders placed through bridelily.shop.
For shipping questions, contact:
Email: info@bridelily.shop
Free Standard Shipping
All orders placed through bridelily.shop receive free standard shipping.
There is no separate standard-shipping charge added to eligible orders under our current shipping policy.
If an optional expedited, premium or other non-standard shipping service is offered in the future, any applicable additional charge will be displayed before the customer submits the order.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 calendar days
Unless otherwise clearly disclosed before purchase, this estimate is calculated from the time the order has been accepted and processed for fulfilment.
Delivery estimates are provided in good faith based on normal fulfilment and transportation conditions.
Delivery Estimates Are Not Guaranteed Dates
The 15–20 calendar day timeframe is an estimate rather than a guaranteed delivery date unless we expressly agree to a binding delivery date for a particular order.
Delivery may occasionally take longer because of circumstances including:
- Carrier delays;
- High order volumes;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- Customs processing where applicable;
- Incorrect or incomplete delivery information;
- Remote delivery locations;
- Government restrictions;
- Security inspections; or
- Other circumstances outside reasonable control.
Nothing in this provision removes statutory rights a consumer may have if delivery is materially delayed.
Order Processing
After an order is submitted, we may review:
- Product availability;
- Payment authorization;
- Delivery information;
- Fraud-prevention information; and
- Other information reasonably necessary to process the transaction.
Customers will normally receive an electronic order confirmation using the contact information provided during checkout.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please review:
- Recipient name;
- Street and building number;
- Apartment or unit number where applicable;
- City;
- Postal code;
- Country; and
- Other information necessary for successful delivery.
Incorrect or incomplete addresses may cause delivery delays.
Address Changes
If you discover an error in your shipping address, contact:
Please contact us as quickly as possible.
We will make reasonable efforts to update an address before shipment, but we cannot guarantee that changes can be completed after an order has entered the fulfilment or transportation process.
Shipment Confirmation and Tracking
Where tracking information is available, it may be sent electronically after shipment.
Tracking events are generated by carriers and logistics networks and may not appear immediately after a tracking number is created.
Temporary gaps between tracking scans do not necessarily mean that a parcel has been lost.
Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
Where this occurs, packages may arrive at different times.
A partial delivery does not necessarily indicate that the remaining products have been lost or omitted.
Carrier Delays
Once a parcel enters the transportation network, shipment speed may be affected by carrier operations and circumstances outside our direct control.
If tracking shows an unusual delay, contact info@bridelily.shop and we will review the available order and shipping information.
Delayed Orders
If an order has not arrived within the expected timeframe, please contact:
Provide your order number and the email address associated with the purchase.
We may investigate the shipment with the relevant carrier, fulfilment provider or logistics partner.
Lost Packages
Where a parcel appears to have been lost in transportation, we will review the available tracking information and may open an investigation with the relevant logistics provider.
The appropriate resolution will depend on the circumstances and applicable consumer law.
We will not contractually transfer carrier risk to a German consumer earlier than permitted under mandatory law.
Packages Marked Delivered
If tracking indicates that a parcel was delivered but you cannot locate it, please:
- Check the delivery location carefully;
- Check with household members where appropriate;
- Review carrier delivery information; and
- Contact us promptly if the parcel remains missing.
We may request reasonable information necessary to investigate the delivery.
Damaged Packages
If a parcel arrives visibly damaged, retain the packaging where reasonably possible and contact:
Photographs of the package and damaged product may assist us in reviewing the claim.
Failure to photograph a parcel does not eliminate mandatory statutory consumer rights.
Incorrect Items
If you receive the wrong product, contact customer service with your order information.
We will provide appropriate instructions after reviewing the issue.
Customs and Import Procedures
Depending on the origin and route of shipment, a package may be subject to customs or import procedures.
Where legally required, mandatory charges collected directly by us will be disclosed through the purchasing process.
Customs authorities and carriers may occasionally cause delays outside our control.
Nothing in this section permits undisclosed mandatory merchant charges to be added after checkout contrary to applicable law.
Delivery Attempts
Carriers may make one or more delivery attempts or may redirect a package to a collection point according to their operating procedures.
Customers should monitor available tracking information and collect parcels within carrier deadlines where reasonably required.
Unclaimed Shipments
If a package is returned because the recipient did not collect it, refused delivery or provided an incorrect address, contact us to discuss available options.
A refused package is not automatically treated as a legally valid withdrawal notice.
Consumers wishing to exercise a statutory right of withdrawal should communicate an unambiguous withdrawal statement.
Delivery and the Statutory Withdrawal Period
For ordinary goods, the statutory 14-day withdrawal period generally begins when the consumer or a designated third party other than the carrier receives the goods, subject to the specific rules applicable to split deliveries and other situations.
Please review our Return and Refund Policy for detailed withdrawal information.
Shipping Restrictions
We may be unable to deliver to particular addresses where transportation is unavailable, unlawful or subject to restrictions that make fulfilment impossible.
Where we cannot fulfil an accepted order and have received payment, we will handle reimbursement in accordance with applicable law.
Responsibility for Delivery
We select and work with logistics providers to deliver orders.
Nothing in this Shipping Policy limits mandatory statutory protections governing consumer delivery, risk of loss or non-performance.
Changes to Shipping Services
We may change available shipping methods for future orders.
Changes will not remove contractual or statutory rights associated with orders already accepted.
Contact Us
For shipping, tracking and delivery inquiries:
bridelily.shop
Email: info@bridelily.shop
Standard Shipping: Free on all orders
Estimated Delivery: 15–20 calendar days
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